IMPACT OF ELECTRONIC LABORATORY DATA EXCHANGE ON THE QUALITY OF HEALTHCARE DELIVERY: THE HUMAN RESOURCES PERSPECTIVE
Information and communication technology has become one of the important topics at present, due to the developments in this field and its impact on other fields. Information andcommunication technology has spread widely in various organizations and institutions because of the facilitation it provides to achieve goals, through the advantages and developments it provides, especially in human resources, which is the most important aspect of organizations. Organizations need to evaluate the role of information technology and its impact on the performance of human resources and the services that provided. Hospitals aim to provide quality health care to patients by reducing errors and effort when dealing with patient data, where the exchange of patient records is one of the most important problems because decision-making depends mainly on the speed of access to patient records. This study aims to identify the effect of electronic data exchange between the laboratory and other units in Souk Al-Shuyoukh Hospital(Thi-Qar Governorate) on healthcare quality. On the other hand, study the impact of the relationship between human resources and information technology on health care. The descriptive and analytical approach was used as a study methodology. The results support the relationship between human resources that uses information technology and quality of healthcare delivery.
Keywords: Information Technology, Human Resources, Healthcare, Electronic Data Exchange.